Customer Profile

The Customer Profile allows you to store your call preferences, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of Communications Assistant
  • Preferred announcement relay service

Customer Profiles help speed up call processing.


To create a Customer Profile

Fill out the online form to create a Customer Profile.

Click here for instructions for filling out the online form.


Speech-to-Speech (STS) Customer Profile

This feature is specifically designated for STS users. These settings allow STS users to select unique Call Handling options.

STS users can choose whether to allow a Communications Assistant to repeat everything or repeat when not understand.

STS users can create a unique STS User ID.

The “Speech to Speech Contacts” feature allows STS users to store contact description and phone numbers for easier access when placing STS calls.


To see or update your Customer Profile

To see or update your Customer Profile,
login with your username and password.

Then select “Customer Profile” in the upper right corner of the screen.


Contact T-Mobile Accessibility Care

You may contact T-Mobile Accessibility Care for assistance with TRS Customer Profile.

  • (844) 882-3160 (TTY/Voice)
  • (877) 787-1989 (Speech-to-Speech)
  • (866) 931-9027 (Voice Carry-Over)
  • (800) 676-4290 (Spanish)
  • access@t-mobile.com

Representatives will take your request and can set up your account while you are on the phone, or send you a form to complete.  Representative can also answer any questions you may have.