You can use a text telephone/teletypewriter (TTY) to communicate with anyone and anytime on the phone!  The Communications Assistant reads aloud the message you typed to the other party and types the other party’s voiced message and background sounds, if any, to you.

This service is designed for people who are Deaf or Hard of Hearing and is available in English-to-English, Spanish-to-Spanish and English-to-Spanish translation.

The Customer Profile allows you to store your relay call preferences that helps speed up call processing.

Click here for information about a similar Internet-based relay service called IP Relay.


How Does TTY Relay Work?

It’s simple!

Just dial 711 (or 800-842-9710 for English / 800-680-3746 for Spanish-to-Spanish / 877-855-0921 for Spanish-to-English translation) on your TTY and a Communications Assistant will answer with “Relay Connecticut”. 

Type the area code and telephone number you wish to call and type “GA” (“Go Ahead”).  The relay operator will dial the number and connect you to the other party.

  • 1

    Type your message on the TTY. Type “GA” (“Go Ahead”) at end of each message. The “GA” indicates that it is the other party’s turn to respond.

  • 2

    The Communications Assistant reads out loud the message you typed to the other party.

  • 3

    The other party listens, then speaks.  When they say, “Go Ahead”, it is your turn to respond.

  • 4

    The Communications Assistant types the other party’s voiced message to you.

To conclude the call, type “GA to SK” (“Stop Keying”) to indicate that you are ready to hang up.


Video : How does a TTY Relay call work?

Here’s how a TTY user named Emeka communicates with a standard phone user, Mary, of Travel Time agency.