Hearing Carry-Over (HCO) is the ideal solution for you if you want to listen and type on your phone calls. This service is designed for people with speech disabilities.

You type on your text telephone/teletypewriter (TTY) and the Communications Assistant reads your words aloud to the other party and is available in English-to-English, Spanish-to-Spanish and Spanish-to-English translation.

The TRS Customer Profile allows you to store your relay call preferences that helps speed up call processing.


How Does Hearing Carry-Over (HCO) Relay Work?

It’s a cinch!

Just dial 711 (or 800-842-9710 for English / 800-680-3746 for Spanish-to-Spanish / 877-855-0921 for Spanish-to-English translation) on your text telephone/teletypewriter (TTY) or VCO phone and the Communications Assistant will answer, “Relay Connecticut”.

Type in the area code and telephone number you wish to call and type “GA” (Go Ahead).  The Communications Assistant will dial the number and connect to the other party.

  • 1

    Type your message on your TTY or VCO phone to the Communications Assistant.  Type “GA” (“Go Ahead”) at end of each message.  The “GA” indicates that it is the other party’s turn to respond.

  • 2

    The Communications Assistant reads your typed message out loud to the other party.

  • 3

    The other party listens and speaks directly to you.  The other party says “Go Ahead” to indicate that it is your turn to respond.

To conclude the call, type “GA to SK” (“Stop Keying”) to indicate that you are ready to hang up.


Video: How does a Hearing Carry-Over (HCO) call work?

Here’s how an HCO user, Don, communicates with a standard phone user named Dennis at an auto shop.


Other HCO Features

Please specify to the Communications Assistant the HCO call type you would like to make.

HCO TO TTY

You, the HCO user, listen while the Communications Assistant reads aloud the TTY user’s typed words.  You type directly to the TTY user.

HCO TO HCO

The Communications Assistant reads aloud both of the HCO users’ typed words.