This service is designed for people who have a Speech Disability or those who use an assistive voice device.

With Speech-to-Speech (STS), you can call anyone on the phone.  A Communications Assistant ensures that you will be heard and understood.

No special equipment is needed!

This relay service is available in English-to-English, Spanish-to-Spanish and Spanish-to-English translation.

The TRS Customer Profile allows you to store your relay call preferences that helps speed up call processing.

In addition to the TRS Customer Profile, an optional additional feature called STS Call Set-up allows you to fill out an online form with instructions and information for the communications assistant 2-24 hours before your phone call.


How does Speech-to-Speech (STS) work?

It’s straightforward!

Just dial 711 (or 877-842-5177 for English / 800-680-3746 for Spanish-to-Spanish / 877-855-0921 for Spanish-to-English translation) and then ask for a Speech-to-Speech Communications Assistant.

Provide the area code and telephone number of the person you wish to call.  The Communications Assistant will dial the number and connect to the other party.

  • 1

    You speak on your phone directly to the other party.

     

  • 2

    The Communications Assistant repeats your spoken words to the other party as needed for clarity.

     

  • 3

    The other party talks directly you.

     


Video: How does a Speech-to-Speech (STS) call work?

Here’s how an STS user, Dan, communicates with a florist representative.


My Call Set Up

This feature makes call set-up a piece of cake for you.

In order to speed up the set-up of the call, Relay Connecticut now offers My Call Set Up. Now, you can e-mail call instructions or information 2 to 24 hours prior to the call. This can include information such as the number to be dialed, the name of the person being called, any special instructions and the nature of the call, or anything that makes it easier for you to complete the call.

My Call Set Up Online